Refund policy

At Amole Market, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy. Please review the details below.

1. Eligibility for Refund:

  • Physical Products:
    You can request a refund within 2 days of receiving the item, provided the product is returned in its original condition, unused, and in its original packaging.

  • Digital Products:
    Digital products such as software, eBooks, or downloadable content are non-refundable unless there is a verified technical issue or defect.

2. Non-Refundable Items:

  • Perishable goods such as food, flowers, or any item with a limited shelf life.
  • Personal care or hygiene items that have been opened or used.
  • Custom or personalized products created specifically for you.

3. How to Request a Refund:

To request a refund, please contact our customer support team via email or phone with the following details:

  • Order number
  • Reason for the refund request
  • Any additional supporting information, such as images for damaged or defective products.

Once we receive your request, we will provide return instructions if applicable.

4. Refund Process:

  • Physical Products:
    After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days.

  • Digital Products:
    Refunds for digital products will be processed only if there is a proven defect. Refunds will not be issued for buyer's remorse or mistaken purchases of digital content.

5. Refund Method:

Refunds will be credited to the original payment method used during the purchase (e.g., credit card, mobile wallet). Please note that the time it takes for the funds to reflect in your account may vary depending on your payment provider.

6. Shipping Costs:

  • Refund on Shipping Costs:
    Shipping fees are non-refundable, except in cases where the item was incorrect, defective, or damaged upon arrival.

  • Return Shipping Costs:
    You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

7. Damaged or Defective Products:

If you receive a damaged or defective item, please notify us within 48 hours of delivery, and we will provide a replacement or issue a full refund, including shipping costs.

8. Late or Missing Refunds:

If you have not received your refund within the expected time frame, first check with your bank or credit card provider, as processing times may vary. If the issue persists, please contact us for further assistance.